Biases › Social

Social

Similarity–liking

We like people who are similar to us, including in their attitudes.

Byrne (1961), Interpersonal attraction and attitude similarity.

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What is Similarity–liking?

Similarity–liking is a behavioural bias (social family): we like people who are similar to us, including in their attitudes. Testimonials and reps that match the customer's situation feel more persuasive. Nudgeswipe rates the evidence as strong. Source: Byrne (1961), Interpersonal attraction and attitude similarity.

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The research

Testimonials and reps that match the customer's situation feel more persuasive.

● Strong evidence

Source: doi.org/10.1037/h0044721

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Key takeaways

  1. Honest nudge

    Show examples from customers genuinely like the viewer.

  2. Dark-pattern line

    Fake "people like you" personas.

Use it

Apply this with your agent

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Frequently asked questions

What is Similarity–liking?

Similarity–liking is a behavioural bias: we like people who are similar to us, including in their attitudes.

How does Similarity–liking work?

Testimonials and reps that match the customer's situation feel more persuasive.

How strong is the evidence for Similarity–liking?

Nudgeswipe rates it strong evidence. Original source: Byrne (1961), Interpersonal attraction and attitude similarity.

How can you use Similarity–liking honestly?

Show examples from customers genuinely like the viewer.

When does Similarity–liking become a dark pattern?

Fake "people like you" personas.

In the wild

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